Sunday, July 16, 2017

There is no any resource in U2000 report server because of no NE in User domain

Issue Description
Customer M complains that U2000V1R2C01SPC100 report server can not generate any report, because they cannot select any resource when they generate a report, the resource page is empty.
Alarm Information
Null
Handling Process
1. Check the performance instance in U2000 performance Monitoring Management, it is normal, performance instances are there.
2. Check the report user right in U2000 administration > NMS Security > NMS User Management, in the Domain page, I find there are not any NE in it.
3. Add NEs in the Domain for report user, login the U2000 report server, the resource come, and problem resolve.
Root Cause

1. Do not create performance instance in U2000 server
2. Report user do not have enough right to manage the NE
Suggestions
Null

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